Linux and Windows Administrator
Experience: 2 - 4 Years, Location: Hyderabad
Duties and Responsibilities:
Provides L1 & L2 remote support on all operating systems (Linux and Windows) with basic OS troubleshooting techniques.
Provides L1 & L2 remote support applications instantly to customers.
Installation and configuration of applications (Web application: Apache Tomcat, Jboss, GIT, Jenkins, Maven, etc.)
Uses troubleshooting techniques to identify OS network performance and related issues.
Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers.
Help customers with access & account issues based on defined/documented guidelines, policies and procedures.
Attends regular required technical training sessions and makes effective use of KBs to address issues efficiently.
Complies with schedule adherence to ensure the overall service level targets are achieved.
Identifies and provides input on unique (or) recurring user problems.
Required Knowledge, Skills and Abilities:
Working knowledge of Windows OS and basic knowledge on Linux OS
Working knowledge of PC architecture/technology
Working knowledge and understanding of policies and procedures and the ability to
determine the course of actions based on given guidelines
Ability to analyze and solve technical problems by investigating potential solutions
using troubleshooting skills
Good organizational skills
Good Analytical & Cognitive skills
Excellent telephone and customer handling skills
Ability to deal professionally with irate customers
Ability to learn new products and technologies
*Should be willing to work on rotational shifts and rotational week offs on call.
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