Product White Paper

Seventeen modules accessible from one collapsible sidebar, grouped into Overview, Infrastructure, Operations, Customer, and Admin.

AI insights appear on the dashboard, automation, networks, databases, support, and compliance modules — surfacing predictions, cost savings, and remediation guidance.

Outbound-only agents (no inbound firewall rules), mTLS communication, tenant isolation, and granular role-based access control on every module.

Agents register with a tenant-scoped token, report heartbeats every 60 seconds, and normalize telemetry before caching it. Connection types include agent (physical/Docker), cloud provider connectors, agentless network scans, and CI/CD pipeline integrations.

Every record carries a tenant_id. Routes, entities, and RBAC checks are evaluated per tenant, so one organization's data is never visible to another.

Scheduled and event-driven automations run backend functions for ticket escalation, out-of-office reassignment, weekly IT reports, and Teams/email notifications.

admin — full control including settings, users, and infra submissions. ops — infrastructure, automation, deployments. security — SecOps, compliance, observability. support — help desk and tickets. viewer — read-only across visible modules.

Performance predictions (e.g. WAN congestion), cost optimization (right-sizing, savings), security recommendations (stale firewall rules, over-privileged identities), and reliability guidance — each with a confidence score and an action button.

AI recommends, human approves (default), or recommendation-only. Admins configure the mode. Self-healing runbooks can run automatically for low-risk remediations.

An LLM-powered support assistant answers infrastructure questions and a knowledge-base bot resolves help desk queries using past tickets.

Operational status, infrastructure health, critical alert count, security posture score, and running automation jobs at a glance.

Agents online, critical alerts, AI insights, and open tickets — each clickable to the relevant module.

DevOps, Compute, SecOps, Observability, Networks, Databases, and Automation tiles with health dots and detail counts.

Live insights with type badges, confidence bars, automated flags, and one-click actions.

Healthy/warning/offline agent counts, heartbeat timestamps, and a chronological feed of alerts, automations, AI actions, and compliance events.

Monthly spend vs. last month, SLA uptime vs. target, and accumulated AI cost savings.

Recent infrastructure deployment history with status, region, duration, and trigger source.

Welcome → Connection type → Configure → Connect → Verify, with animated step transitions and skip/complete controls.

Agent (physical or Docker, one-line curl install), cloud provider connectors, agentless network scans, and CI/CD pipeline hooks — each with tailored configuration paths and install scripts.

Registration tokens are generated eagerly via a server-side endpoint at step 2 and used by the agent to authenticate its heartbeat.

A live connection state (connected/scanning/active/degraded/offline) updates as the agent's first heartbeat arrives; a DEV_MODE simulation enables preview testing.

Per-service provider (AWS/Azure/GCP/Cloudflare), type, region, instance count, CPU and memory bars, and health status — filterable by status.

Agent name, OS, IP, version, last heartbeat, and status with color-coded health indicators.

Categorized by Compute, Database, Networking, Security, and DevOps; filterable by platform; searchable by name, description, or resource. Featured templates are highlighted with badges and deploy-time estimates.

Configure (dynamic inputs per template — environment name, region, instance size, storage) → Review (summary of selections) → Deploy (simulated real-time provisioning with status updates).

Each provisioning run automatically creates a DeploymentLog record tracking event, environment, template, status, region, duration, and trigger source — visible on the dashboard.

Summary stats, an active Compute Gateway banner (tenant-scoped REST API, outbound-only agent, 60s polling), a 4-step onboarding mini-wizard with one-line agent install, adapter cards (physical, virtualization, Docker, Kubernetes, GPU/AI) with CPU/memory/temp/utilization metrics, and a protocol reference table (primary/fallback/port per sub-section).

Vulnerability findings, security posture per compute asset, and cross-links into the patching tab for remediation.

Patch-now flows with defer modal, patch reference matrix, and simulated patch execution that updates asset security state.

Per-device type, location, uptime, latency, bandwidth utilization, and status — with threshold-based color coding.

Highest-utilization interfaces with in/out throughput and a recent-events feed scoped to the network domain.

Predictive alerts (e.g. WAN congestion forecast in ~4 hours) and security recommendations (e.g. stale firewall rules unused 90+ days) with mitigate/review actions.

Per-instance type/version, region, size, replication, connection saturation, CPU, replica lag, and status.

Flagged slow queries with average duration and frequency, plus an AI suggestion and one-click "Apply" to apply the recommended optimization.

Backup type, size, retention, last-run, and status per database, with manual backup triggering.

Triggerable runbooks with targets, last-run times, and an approval-required workflow that routes to a human before execution.

Chronological feed of alert, automation, agent, manual, AI, and compliance events with outcomes.

Configurable Recommendation-Only vs. Approval-Required modes, with self-healing runbooks for low-risk remediations.

24-hour CPU, memory, and latency trend visualization.

Per-service uptime, latency, and incident counts with healthy/warning/degraded status.

Critical, warning, and info alerts with timestamps and contextual messages.

SecOps dashboard with posture scoring, and multi-workspace boards for organizing security operations.

Alert triage with severity, and a threat-intel dashboard for live threat monitoring.

Findings with remediation guidance, and a full asset inventory of discovered cloud and on-prem resources.

Query resource relationships, blast radius, and lateral-movement paths using a graph query language (e.g. find internet-facing resources with critical CVEs).

Policy controls, per-framework compliance reports, and SecOps configuration — with a live "Respond" action and a live-status indicator.

Help desk home with widget overview, and an analytics dashboard for ticket volume, category, and SLA trends.

Real-time SLA monitoring against targets with breach risk indicators.

LLM-powered assistant chat, plus a full ticket system with AI auto-tagging, priority, assignment, and escalation.

Employee request wizard (new laptop, domain ID, onboarding, VPN, software, access) and a personal request tracker with approval workflow.

Searchable KB articles and an AI assistant trained on past tickets to deflect repetitive questions, with feedback capture.

IT asset lifecycle (laptops, monitors, licenses) with checkout/check-in, signatures, and employee onboarding workflows.

Vendor and contract management with expiry alerts, and a no-code agent builder for custom help desk assistants.

Expandable tickets with a 5-stage pipeline (Submitted → Assigned → In Progress → Under Review → Resolved), priority badges, and a new-ticket form.

An LLM chat that answers infrastructure and IT operations questions and can create tickets, with a persistent conversation thread.

Status (in progress/planning/completed/on hold), progress bars, phase, and type — with a selectable master-detail layout.

Current sprint progress, milestone checklist, manager, due date, and open PR count.

CI pass/fail badge, tech stack tags, and a count of open tickets linked to the project.

An overall security posture score (0–100) with a color-coded ring and per-standard scores (CIS, SOC 2, ISO 27001) showing passed/total controls.

Expandable per-standard category-level pass/fail ratios for granular gap analysis.

Recent findings with severity, standard, control, affected asset, and inline remediation guidance — with one-click report downloads.

Six-month uptime trend chart with target line, recent incidents table (duration, service, impact, root cause), and CSV export.

Monthly spend summary, cost-breakdown bar chart, and an AI cost-savings panel itemizing automated optimizations.

Per-framework (CIS/SOC2/ISO27001) score cards with progress bars and CSV, Excel, and PDF export — plus a bulk "export all findings" option.

Company, contact, email, submission date, and a status dropdown (new/contacted/qualified/closed) that persists inline.

Full submission details rendered from the structured message body, with per-submission CSV download.

One-click export of all submissions to CSV for downstream processing.

Team member roster with role badges and status, plus email invitations with role selection (viewer → admin).

Connect and configure PagerDuty, Slack, Jira, Datadog, and more — with connection status and an add-integration entry point.

Toggles for critical alerts, agent offline, automation results, weekly compliance summaries, and AI insight notifications.

Multi-tenant workspace provisioning (/portal/:tenantSlug), five-role RBAC (admin, ops, security, support, viewer), email invitations with role selection, and unauthorized-navigation redirection to the dashboard.

Five-step wizard (Welcome → Connection Type → Configure → Connect → Verify) with four connection types (agent, cloud, agentless, CI/CD), server-side registration token generation, and live heartbeat verification.

A pluggable adapter model spanning physical servers, virtualization, Docker, Kubernetes, and GPU/AI compute — each adapter normalizes telemetry (CPU, memory, temperature, utilization) into a consistent view, with a primary/fallback protocol and port per adapter and deep-linkable Security and Patching sub-panels.

Real-time inventory of compute, network, and database assets with CPU/memory/latency/bandwidth metrics, threshold-based health status, and a 24-hour performance trend visualization.

SecOps console with posture scoring, alert triage, findings with remediation guidance, full asset inventory, a security graph explorer, and policy controls — plus compute vulnerability posture and patch-now flows with deferral.

Self-service template library (Compute, Database, Networking, Security, DevOps) with a 3-step provisioning wizard and automatic DeploymentLog creation tracking event, environment, template, status, region, and duration.

Triggerable runbooks with human-in-the-loop approval, a chronological event timeline, and configurable Recommendation-Only vs. Approval-Required AI automation modes.

Ticket system with AI auto-tagging/priority/assignment/escalation, SLA tracking, employee request wizard, asset lifecycle with checkout/signatures, vendor & contract management, a knowledge-base AI assistant, and Microsoft 365 directory integration for user lookup, group membership, and license visibility.

Security posture scoring against CIS, SOC 2, and ISO 27001 with category breakdowns, findings with remediation, and SLA/cost/security reports exportable to CSV, Excel, and PDF.

Pervasive AI insights (performance, cost, security, reliability) with confidence scores and one-click actions, plus LLM-powered support and knowledge-base assistants.

Infrastructure requirement-gathering form intake with inline status management, detail dialog, per-submission CSV, and bulk export.

Outbound-only agent architecture (no inbound firewall rules), mTLS-encrypted agent communication, strict tenant isolation via per-record tenant_id, and RBAC enforcement on every module and API.

Agent heartbeat polling at 60-second intervals with dashboard data refreshed within 60 seconds of an agent event; pages render initial content within 2 seconds on a standard connection, and inline edits apply optimistically with client-side validation to minimize round-trips.

Serverless BaaS backend with managed scaling, real-time WebSocket subscriptions for live state updates, and a degraded-mode behaviour model — when an agent misses its heartbeat, its status transitions through warning to offline and the dashboard surfaces degraded assets rather than failing silently.

Each tenant's data grows independently without affecting others; dashboards remain responsive as asset and event counts increase; and bulk operations handle large inventories in a single request rather than per-item calls.

Entity records retain created and updated timestamps for audit traceability; administrators can export and purge tenant-scoped records on request, and agent telemetry caches age out automatically when no longer reported by a live agent.

Responsive across desktop, tablet, and mobile browsers; a collapsible sidebar adapts to small screens; all core modules are usable on Chromium, Firefox, and Safari without additional software.

Modular React component architecture (focused, ≤50-line components), a serverless function layer for external integrations, a no-code agent builder for custom help desk assistants, and a pluggable integrations registry (PagerDuty, Slack, Jira, Datadog).

Deployment logs capture every provisioning event with trigger source and duration; automations and AI actions are surfaced in event timelines; contact submissions carry a status audit trail (new → contacted → qualified → closed).

Responsive mobile + desktop design, a collapsible sidebar grouped by domain, deep-linkable tabs (?tab=, ?focus=), a sticky table of contents, and consistent iconography and status color coding across all modules.

Built-in framework alignment (CIS, SOC 2, ISO 27001) with posture scoring, configurable notification preferences, and data-respecting outbound-only connectivity suitable for regulated environments.

Unified 17-module tenant-scoped portal, outbound-only agent connectivity with token registration and heartbeat verification, the AI Ops layer in approval-required mode, service catalog provisioning with deployment logging, and the full help desk + SecOps + compliance suite.

Deeper two-way agent provisioning (write-back actions), real SecOps connector ingestion (cloud posture APIs), expanded catalog templates across all platforms, and natural-language operations via the in-app AI assistant.

Progression from approval-required toward governed autonomous remediation for low-risk issues, richer predictive analytics (capacity, cost, failure forecasting), the ability to expose tenant operations data to approved external AI tools so they can query and act on it, and expanded two-way integrations (Slack, Jira, Datadog).

Cross-tenant benchmarking and best-practice recommendations, a self-service marketplace for community runbooks and templates, federated multi-region tenant deployments, and AI that automatically detects and fixes low-risk issues while logging every action for audit.

By unifying infrastructure, security, automation, help desk, and compliance under one tenant-scoped, role-aware, AI-native roof, TechFuji Hub reduces tool sprawl, accelerates incident response, and turns operational data into continuous improvement — with a clear roadmap toward increasingly autonomous, intelligent operations.